The Professional Organizers in Canada (POC) Code of Conduct and Ethics is a set of principles and guidelines that each member of POC agrees to adopt for the exercise of judgment, self-restraint and conscience.
- I will provide to all people truthful and accurate information with respect to professional performance of duties and completion of contracts. When unable or unqualified to fulfill requests for services, I will make every effort to recommend the service of other qualified organizers and/or other qualified professionals.
- I will have empathy for the client and the assignment by practising positive interpersonal and communication skills.
- I will respect the confidential nature of the client’s information, and will use proprietary client information only with the client’s permission.
- I will maintain an objective manner to promote and encourage the highest level of conduct and ethics within the organizing profession.
- I will seek to deal with other POC members, professional colleagues, suppliers and employees in a fair and equitable manner, and maintain the highest standards of personal conduct to bring credit to the organizing profession.
- I will deal openly with those areas that may be deemed a conflict of interest.
- I will protect the public against fraud and unfair practices, and attempt to eliminate from POC all practices that bring discredit to the organizing profession.
- I will make a commitment to possess and increase the required knowledge, skills and training to be proficient and relevant in the provision of services.
- I will extend these same professional commitments to all those persons supervised or employed.
- I will strive for excellence in all aspects of the organizing profession.
The mission of the Institute for Challenging Disorganization (ICD) is to benefit people affected by chronic disorganization. The ICD explores, develops and communicates information, organizing techniques and solutions to professional organizers, related professionals and the public.
The ICD Code of Ethics serves the following purposes:
- Supports the mission of the ICD.
- Establishes principles that define ethical behavior and best practices of ICD subscribers.
- Serves as an ethical guide designed to assist subscribers in constructing a professional course of action that best serves those using the services of ICD subscribers.
- Provides the basis for processing ethical complaints and inquiries initiated against those who are subscribers of the ICD.
Professional Conduct with Clients
- I will only offer professional services in those areas in which I am qualified, and I will accurately represent those qualifications in all verbal and written communications.¹
- I commit to possess and acquire the necessary knowledge, skills and training to be proficient and relevant in addressing client needs.²
- I will encourage my clients to seek the services of other professionals if I believe the client would benefit from additional support.
- I will respect and not infringe upon the intellectual property rights of others.¹
- I will conduct and market my professional work in a legal and ethical manner and will not engage in deceptive acts or practices.
- I will communicate my fee and expense structure to my clients prior to starting work.¹
- I will respect client confidentiality, including all client records, unless otherwise authorized by the client, or as required by law.
Conflicts of Interest
- I will seek to avoid conflicts between my interests and the interests of my clients.
- I will discuss with my client how to resolve any potential or actual conflict of interest in a way that best serves my client.
¹ Wording used with permission of the Board of Certified Professional Organizers
² Wording used with permission of the Australasian Association of Professional Organisers